TERMS OF USE

Last updated February 25, 2026


AGREEMENT TO OUR LEGAL TERMS

We are Polaris ("Company," "we," "us," "our"). We operate the website http://www.guidedbypolaris.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
Polaris is a hotel discovery platform that provides video walkthroughs and curated information of hotels worldwide. Polaris helps travelers explore hotel rooms, amenities, and facilities through video content before making a booking decision. Polaris includes affiliate links to third-party booking platforms. Polaris does not process payments or sell any goods or services directly.
You can contact us by phone at 1-832-922-8693 or by email at support@guidedbypolaris.com.
These Legal Terms constitute a legally binding agreement made between you and Polaris. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right to make changes or modifications to these Legal Terms from time to time. We will alert you about any changes by updating the "Last updated" date. It is your responsibility to periodically review these Legal Terms.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES

The information provided when using the Services is not intended for distribution where contrary to law. The Services are not tailored to comply with industry-specific regulations (e.g. HIPAA, FISMA). You may not use the Services in a way that would violate the GLBA.

2. INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in our Services (Content and Marks). Subject to compliance with these Legal Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services and to download or print Content for personal, non-commercial use. You may not copy, reproduce, or exploit Content for commercial purposes without our express prior written permission. Contact support@guidedbypolaris.com for requests.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that registration information is true and accurate; you have legal capacity and agree to comply with these Legal Terms; you are not a minor; you will not use the Services for any illegal or unauthorized purpose; and your use will not violate any applicable law.

4. USER REGISTRATION

You may be required to register. You agree to keep your password confidential and are responsible for all use of your account. We reserve the right to remove or change a username if we determine it is inappropriate or objectionable.

5. PROHIBITED ACTIVITIES

You may not use the Services for any purpose other than that for which we make them available. Prohibited activities include: systematically retrieving data to create a database; tricking or misleading users; circumventing security features; disparaging us or the Services; harassing others; using the Services for illegal purposes; unauthorized framing or linking; uploading viruses or spam; automated use (bots, scrapers); copying or redistributing content without permission; and using content for commercial purposes without authorization. You may not sell or transfer your profile, copy content without written consent, or download/record/redistribute video content.

6. USER GENERATED CONTRIBUTIONS

If we provide the opportunity to submit content (Contributions), you represent that your Contributions do not infringe third-party rights, you have necessary rights and permissions, and your Contributions are not false, misleading, obscene, or in violation of law. You are solely responsible for your Contributions.

7. CONTRIBUTION LICENSE

We may access, store, and use information you provide in accordance with our Privacy Policy. By submitting feedback, you agree we can use and share it without compensation. We do not assert ownership over your Contributions; you retain full ownership. You are solely responsible for your Contributions and agree not to take legal action against us regarding them.

8. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites and content. We do not investigate or endorse Third-Party Websites or Content. You access them at your own risk. Any purchases through third parties are solely between you and that third party.

9. ADVERTISERS

We allow advertisers to display advertisements in certain areas of the Services. We simply provide the space; we have no other relationship with advertisers.

10. SERVICES MANAGEMENT

We reserve the right to monitor the Services, take legal action against violators, refuse or disable access to content, remove excessive files, and otherwise manage the Services to protect our rights and facilitate proper functioning.

11. PRIVACY POLICY

Please review our Privacy Policy at https://guidedbypolaris.com/privacy-policy.html. By using the Services, you agree to be bound by it. The Services are hosted in the United States; if you access from another region, you consent to transfer and processing of your data in the United States.

12. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services. We reserve the right to deny access, terminate your use or account, and delete content at any time, without notice, for any reason including breach of these Legal Terms. You may not create a new account if we terminate yours. We may pursue civil, criminal, and injunctive redress.

13. MODIFICATIONS AND INTERRUPTIONS

We may change, modify, or remove content at any time at our sole discretion. We have no obligation to update information. We are not liable for any modification, suspension, or discontinuance. We cannot guarantee availability; we may experience downtime or maintenance. We have no liability for loss or inconvenience due to inability to access the Services.

14. GOVERNING LAW

These Legal Terms and your use of the Services are governed by the laws of the State of Delaware applicable to agreements made and performed entirely within Delaware, without regard to conflict of law principles.

15. DISPUTE RESOLUTION

Disputes (except those expressly excluded) will be resolved by binding arbitration under the AAA Commercial Arbitration Rules. The arbitration may be conducted in person, by documents, by phone, or online, in the United States, Texas. If a dispute proceeds in court, it shall be in state and federal courts in Texas. In no event shall any dispute be commenced more than one (1) year after the cause of action arose. Class actions and representative proceedings are not permitted. Exceptions to arbitration include disputes about intellectual property rights, theft, privacy, unauthorized use, and claims for injunctive relief.

16. CORRECTIONS

There may be typographical errors, inaccuracies, or omissions on the Services. We reserve the right to correct them and to change or update information at any time without prior notice.

17. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED. WE MAKE NO WARRANTIES ABOUT ACCURACY OR COMPLETENESS OF CONTENT. WE ARE NOT LIABLE FOR ERRORS, INJURY, UNAUTHORIZED ACCESS, INTERRUPTIONS, BUGS OR VIRUSES, OR LOSS FROM USE OF THE SERVICES. WE DO NOT ENDORSE THIRD-PARTY PRODUCTS OR SERVICES. USE YOUR BEST JUDGMENT AND CAUTION.

18. LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES. OUR LIABILITY IS LIMITED TO THE AMOUNT PAID BY YOU TO US, IF ANY, DURING THE ONE (1) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION. Some jurisdictions do not allow these limitations; you may have additional rights.

19. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless from any loss, damage, liability, claim, or demand (including attorneys' fees) arising from: your use of the Services; breach of these Legal Terms; breach of your representations and warranties; violation of third-party rights; or harmful acts toward other users. We may assume defense of any matter at your expense.

20. USER DATA

We will maintain certain data you transmit for managing the Services. You are solely responsible for all data you transmit. We have no liability for any loss or corruption of such data.

21. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending emails, and completing forms constitute electronic communications. You consent to receive electronic communications. You agree to the use of electronic signatures, contracts, and records, and to electronic delivery of notices and policies. You waive any rights requiring original signatures or non-electronic records.

22. CALIFORNIA USERS AND RESIDENTS

If any complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834 or by phone at (800) 952-5210 or (916) 445-1254.

23. MISCELLANEOUS

These Legal Terms and any policies we post constitute the entire agreement. Our failure to enforce any right does not waive it. We may assign our rights and obligations. We are not liable for causes beyond our reasonable control. If any provision is unlawful or unenforceable, the remainder remains valid. No joint venture, partnership, or agency relationship is created. You waive defenses based on the electronic form of these Legal Terms and lack of signing.

24. CONTACT US

To resolve a complaint or for further information: Polaris — Phone: 1-832-922-8693 | support@guidedbypolaris.com


This Terms and Conditions was created using Termly's Terms and Conditions Generator